Missing TMA Field or Functionality not Working or Need to Know How

Issue/Question

• Open Case with TMA
• Manual Close check box is missing
• Issue in TMA Field Missing or Functionality not Working Like it Should
• Work Order Request creating multiple request if they hit submit multiple times
• Users are having issues with iPads not keeping up with them typing
• TMA reports will not run
• Trying to run USD_SLPostedChargesDetail report and the delivered id/password is not logging me in
• How to make it so work order does not go to techs queue when it is going to be a while before work needs done
• TMA is Running slow
• North Complex Commons Custodial Inspections did not generate
• Do you know of anyway to move groups of work orders into a specific project so I do not have to move every work order individually?
• Monitor that all TMA Custodial Inspection run this month not populating everything they should

Environment

• WebTMA   
• mobileTMA GO 
• WebTMA GO 
• iServiceDesk iSD
• Billing Review/Dispute process
• FUPLOAD File Issue

Cause

TMA Updated the software

Something not functioning as TMA says it should

Resolution

1.  Please contact the Service Desk with the following information: 
   1. What the issue is
   2. What module/screen is impacted