Missing TMA Field or Functionality not Working or Need to Know How

Summary

There could be various reasons why a support ticket needs to be opened with TMA.

Body

Issue/Question

  • Open Case with TMA
  • Manual Close check box is missing
  • Issue in TMA Field Missing or Functionality not Working Like it Should
  • Work Order Request creating multiple request if they hit submit multiple times
  • Users are having issues with iPads not keeping up with them typing
  • TMA reports will not run
  • Trying to run USD_SLPostedChargesDetail report and the delivered id/password is not logging me in
  • How to make it so work order does not go to techs queue when it is going to be a while before work needs done
  • TMA is Running slow
  • North Complex Commons Custodial Inspections did not generate
  • Do you know of anyway to move groups of work orders into a specific project so I do not have to move every work order individually?
  • Monitor that all TMA Custodial Inspection run this month not populating everything they should

Environment

  • WebTMA   
  • mobileTMA GO 
  • WebTMA GO 
  • iServiceDesk iSD
  • Billing Review/Dispute process
  • FUPLOAD File Issue

Cause

TMA Updated the software

Something not functioning as TMA says it should

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. What the issue is
    2. What module/screen is impacted

ITS STAFF ONLY

  1. Follow Open Support Case with TMA

Details

Details

Article ID: 5004
Created
Wed 4/22/20 11:00 AM
Modified
Tue 8/1/23 3:20 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated