Issue Viewing PDF Files


I can't view more than the first page of PDF file and if I try to in Internet Explorer, my web browser crashes.

I am unable to print a Docusign document directly from the DocuSign window in Internet Explorer.


  • Windows OS
  • Adobe Reader DC


  1. Open Internet Explorer
  2. Select 
  3. Select Internet Options
  4. Click the Security tab
  5. Uncheck Enable Protected Mode (requires restarting Internet Explorer)
  6. Click OK
  7. Close Internet Explorer and reopen
    Note: To change the default program used to Open the files see Change Default Programs Windows 10


Article ID: 468
Wed 8/8/18 1:28 PM
Thu 1/13/22 10:00 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance

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