Issue Viewing PDF Files

Issue/Question

I can't view more than the first page of PDF file and if I try to in Internet Explorer, my web browser crashes.

I am unable to print a Docusign document directly from the DocuSign window in Internet Explorer.

Environment

  • Windows OS
  • Adobe Reader DC

Resolution

  1. Open Internet Explorer
  2. Select 
  3. Select Internet Options
  4. Click the Security tab
  5. Uncheck Enable Protected Mode (requires restarting Internet Explorer)
  6. Click OK
  7. Close Internet Explorer and reopen
    Note: To change the default program used to Open the files see Change Default Programs Windows 10

Details

Article ID: 468
Created
Wed 8/8/18 1:28 PM
Modified
Thu 1/13/22 10:00 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles (2)

Changing Default Programs in Windows 10
How to choose the default programs that a file type will open in.
Problems Printing PDFs
Troubleshooting issues printing PDF documents