Cannot Log Into DegreeWorks

Issue/Question

I am unable to log into DegreeWorks

Error: There was an unexpected error (type=Internal Server Error, status=500)

Error: Access Denied  You do not have permission to access Dashboard

Environment

• DegreeWorks

Cause

Multiple Causes

Resolution

1. If you are a Faculty ADVISOR getting the Access Denied message, your supervisor will need to submit a DegreeWorks Advisor request at the following page: https://td.usd.edu/TDClient/33/Portal/Requests/ServiceDet?ID=196  
2. Ensure that you are using your SNAP credentials to log into Degree Works 
3. Try Clearing Cache & Cookies
4. If you continue to experience difficulties, please contact the Service Desk with the following information: 
   1. Name
   2. Reason for using DegreeWorks (advisor, etc.)
   3. Error received