Unable to Log In to Personal Computer

Issue/Question

I am not able to log into my computer. I was able to a short time ago.

Environment

• Windows
• InTune

Resolution

1. At the User Log in Screen, boot into Safe Mode by holding down SHIFT, then click power button, choose Restart
2. Click Troubleshoot
3. Click Advanced Options
4. Click Startup Settings
5. Click Restart
6. Press 5 for Enable Safe Mode With Networking
7. The computer will now boot into a newly created Admin account
8. Press  + X
9. Click Computer Management
10. Select Local Users and Groups
11. Right-click Users
12. Choose New User
13. Enter a user name and password
14. Uncheck user must change password at next logon
15. Click OK
16. Double click the new account
17. Click Member Of tab
18. Click Add
19. In the box that says Enter the object name to select, type Administrators
20. Click Check Names
21. Click OK
22. Close out of the windows
23. Restart the computer
24. Log into the newly created account
25. Open the C drive
26. Open Users
27. The users files can be located in their previous user name
28. Copy the folders from the previous user folder to the new user folder