Unable to Access ImageNow

Issue/Question

  • When going to https://imagenow.sdbor.edu/webnow/ to login to ImageNow the page is blank
  • My Image Now seems to not have an available link
  • I am currently unable to access Imagenow on my laptop or desktop
  • ImageNow is not loading on my computer
  • Cannot get into ImageNow
  • Error: The web scanning cloud toolkit is not installed. Contact your administrator.

Environment

  • ImageNow
  • WebNow

Resolution

  1. WebNow now works in any modern browser
  2. Web scanning is not currently configured as there is no licensing for it

Note: a USD email address and password is required to access ImageNow

If you need further assistance, please contact the Service Desk with the following information: 

  • Computer NI number
  • Date and time you are available

Details

Article ID: 3392
Created
Mon 7/8/19 11:16 AM
Modified
Wed 6/22/22 9:21 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated