Issue/Question
Students are missing email addresses and Turnitin cannot grade their submissions. We would like to request this course be repopulated
Error: Sorry, we could not process your request
Error: We can't find a valid email address for you. Set your email address in your learning management system (LMS)
Error: Error enabling Turnitin
Environment
- Desire2Learn (D2L)
- Turnitin
Cause
This issue was caused by the email address missing in D2L
Resolution
- Please contact the Service Desk with the following information:
- Error message
- User affected
- Email address