Turnitin Errors in D2L

Summary

How to report issues with Turnitin and error We can't find a valid email address for you.

Body

Issue/Question

Students are missing email addresses and Turnitin cannot grade their submissions. We would like to request this course be repopulated

Error: Sorry, we could not process your request

Error: We can't find a valid email address for you.  Set your email address in your learning management system (LMS)

Error: Error enabling Turnitin

Environment

  • Desire2Learn (D2L)
  • Turnitin

Cause

This issue was caused by the email address missing in D2L

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Error message
    2. User affected
    3. Email address

ITS STAFF ONLY

  1. Follow Email address to D2L for Turnitin

Details

Details

Article ID: 2759
Created
Mon 4/15/19 9:56 AM
Modified
Mon 4/27/20 11:24 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated