Can Not Sign in to Pillar 3

Issue/Question

The student is part of the medical program and is unable to sign in to Pillar 3 (student) scheduling to make changes to his schedule. 

New employee is not able to sign into Pillar 3 (admin)

Environment

• USD Website

Cause

Resolution

1. Pillar 3 uses your USD credentials to sign in
2. To reset your USD credentials see Resetting USD Account password
3. Contact your Pillar 3 administrator to verify your permissions are set correctly

Pillar 3 Admins Only

Note: For access to the Pillar 3 Admin Application (Non Students)
Note: The links to the applications below are not currently available.

1. Go to Groups Management
2. Click Medical Student Affairs Admin
3. Fill out the Search
4. Click the Add Member Icon 
5. Go to Medical Student Affairs application
6. Hover over Manage
7. Hover over Security
8. Click Users
9. Click New User 
10. Enter USD Email Address
11. Click Submit
12. Click New Role
13. Select Role
14. Click Submit
15. For Department or Campus Level access - click appropriate pencil
16. Click Yes
17. Click Campus or Department tab
18. Click New Campus or Department
19. Select appropriate option(s)
20. Click Submit