Providing Article Feedback

Issue/Question

How do I add feedback to an article?

Environment

  • Knowledge Articles

Cause

Knowledge Article needs corrections or additional information

Article resolved issue 

Resolution

  1. In the Was this helpful? box, click Yes or No
    Note: This will open a Comments box
  2. In the Comments box enter:
    • Any positive feedback
    • Step(s) that did not work for you
    • Add correction (if known)
    • Any additional information 
  3. Click Submit

    Note:
     To request a new Knowledge Article be created  please see  Request new Knowledge Article 

Details

Article ID: 1693
Created
Fri 12/21/18 10:12 AM
Modified
Tue 9/28/21 1:24 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles (1)