Unable to Save Documents

Issue/Question

I am now experiencing issues with ability to change word documents to PDF and save to the shared drive

I am unable to save a PDF from the scanner. I cannot save a word document, either

I am unable to open a saved document or save a new document to my computer

Error: Error in this document _ cannot be found

Error: The server you are trying to access is using an authentication protocol not supported by this version of office

Environment

  • Adobe Acrobat
  • Microsoft Word
  • Microsoft OneDrive
  • Microsoft Office

Resolution

  1. Restart computer and try to open and/or save a new document
  2. Select the location you wish to save to

Details

Article ID: 1632
Created
Mon 12/17/18 8:49 AM
Modified
Mon 12/16/19 11:24 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated