Logging into Experience portal & Self Service

Issue/Question

How do I  log into SNAP
How do I log into Self Service
Single Sign-on is not working
reset password

Error:  username not found...Logout successful 
Error: You are not authorized to view this page

Environment

• Experience portal 
• Self Service
• Banner

Cause

Password is not known
Account not created

Resolution

1. Navigate to Experience portal 
2. Log in with your USD email address and password
   Note: Log in with  usdlocal\username if email address doesn't work
3. If using Internet Explorer, verify you are using the correct version
4. Clear Cache and Cookies 
   Note: If your USD account is no longer active or available to you, you cannot log in

Please contact the Service Desk if you need further assistance