Logging into Experience portal & Self Service

Summary

Employees use Experience for timesheets and requesting days off. Students additionally have access to bills, degree progress, student and academic information and other university resources.

Body

Problem

How do I  log into SNAP
How do I log into Self Service
Single Sign-on is not working
reset password

Error:  username not found...Logout successful 
Error: You are not authorized to view this page

Solution

  1. Navigate to Experience portal 
  2. Log in with your USD email address and password
    Note: Log in with  usdlocal\username if email address doesn't work
  3. If using Internet Explorer, verify you are using the correct version
  4. Clear Cache and Cookies 
    Note: If your USD account is no longer active or available to you, you cannot log in

ITS Staff Only

Follow article Troubleshooting login issues Experience (Auth.sdbor.edu)

Products or Services Involved

Cause

Password is not known or Account not created

Need More Help?

Please contact the Service Desk if you need further assistance.​​​

 

Details

Details

Article ID: 16
Created
Tue 6/5/18 3:21 PM
Modified
Thu 9/3/26 3:37 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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Related Services / Offerings

Related Services / Offerings (2)

Experience Portal (formerly SNAP)
Experience Portal is used to access Banner, Leave Requests, Self Service and timesheets.
Service Request
Ask ITS a general question related to technology services provided at USD. Request new software or hardware installation.