Logging into Experience portal & Self Service

Summary

How to log into SNAP

Body

Issue/Question

How do I  log into SNAP
How do I log into Self Service
Single Sign-on is not working
reset password

Error:  username not found...Logout successful 
Error: You are not authorized to view this page

Environment

Cause

Password is not known
Account not created

Resolution

  1. Navigate to Experience portal 
  2. Log in with your USD email address and password
    Note: Log in with  usdlocal\username if email address doesn't work
  3. If using Internet Explorer, verify you are using the correct version
  4. Clear Cache and Cookies 
    Note: If your USD account is no longer active or available to you, you cannot log in

Please contact the Service Desk if you need further assistance

ITS STAFF ONLY

  1. Follow article Troubleshooting login issues Experience (Auth.sdbor.edu)

 

Details

Details

Article ID: 16
Created
Tue 6/5/18 3:21 PM
Modified
Fri 2/7/25 2:16 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles

Related Articles (4)

Constituency Redirect Incomplete Error
Resolving Constituency Redirect Incomplete error messages
Permission Checklist
Checklist for access to services needed to fulfill job duties
Problems logging into SNAP
Unable to log into SNAP after the recent SNAP upgrade
SNAP Page Reloads When Logging In
Unable to log into SNAP, The login page just reloads.

Related Services / Offerings

Related Services / Offerings (2)

Experience Portal (formerly SNAP)
Experience Portal is used to access Banner, Leave Requests, Self Service and timesheets.
Service Request
Ask ITS a general question related to technology services provided at USD. Request new software or hardware installation.