Reporting Hop Count Exceeded When Sending an Email

Issue/Question

I keep getting this error when sending an email

Error: Hop count exceeded - possible mail loop

Environment

  • Microsoft Outlook

Cause

Unknown Cause

Resolution

Note: This error message typically means that the user is sending to a non-existent USD email account (usd.edu, coyotes.usd.edu, sduniversitycenter.org)

  1. Please contact the Service Desk with the following information: 
    1. Email address you are sending to
    2. Full error message details

ITS STAFF ONLY

  1. Follow Hop Count Exceeded When Sending an Email

  2. If this is a listserv follow the directions for Adding an alternate address to a listserv

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