Requesting Mass Email in Banner Communication Management

Issue/Question

Request to create Banner Communication

Request to build mailings in Banner Communication Management to send out 

Request to generate recurring emails for banner communication

Request to send emails via Banner Communication

Environment

• Banner 
• Ellucian Communication Management 

Cause

A new Banner Communication needs to be created

An email must be sent to the designated target population from the specified organization

A recurring Banner Communication setup is required

Resolution

1. Navigate to the Email Marketing and Internal Communication 
2. Select Email Request 
3. Select Acct/Dept from drop down
4. Select Request Type 
5. Type Who is the message intended for? 
6. Type Is there a specific email address you request that this email be sent from? By default, emails will be sent from urelations@usd.edu (internal communications) or the appropriate admissions office (recruitment communications)​​​
7. Please explain your request. If you have content drafted for the email, please share that here: These are the items required for creating a batch of emails: 
   • We need a NAME for the JOB – USD-‘something that identifies what this job does’- like USD-Slagle Hall Holiday Email
   • We need to know what you want the FROM line of the email to say - like From:  USD-Holiday-Planners <holiday.plan@usd.edu> (Mentioned in Step 6)
   • We need to know WHO you want to send the email to – a very clear description of what population you want from Banner using identifying characteristics we can query for OR you CAN provide a spreadsheet of Banner IDs to send to (some discussion needed on this most likely) (Mentioned in Step 5)
   • We need the email content (Word document is fine) you want sent to the population above (and we can talk about fields we can insert, like Name, etc)
   • We have the ability to schedule the sending of emails on a regular basis – if you have a need for something like that, we can discuss the scheduling options (Mentioned in Step 8)
     Note: A requirement for sending emails from Banner Communication Management is that the recipients MUST be in BANNER with a valid email address.
8. Type the schedule detail in If a specific time line for delivery is needed, please provide the relevant date(s) and specify the reason 
9. Attach document if required
10. Submit
11. Navigate and verify the updates of the request accordingly