No Advisee Records in Banner Self Service

Issue/Question

I cannot get access to any of my advisees records. I get the same error message no matter which semester I enter or searching an individual Student

Error: A server call failed with error code ".You may need to reload the page to continue

Error: You do not have students assigned as of the term selected.  You may select another available term or if your institution does not require a relationship, you may search for an individual student by ID or name. 

Environment

• Banner
• Advisee Search
• Graduate Coordinator

Cause

As of 06/01/2021 a defect was identified and confirmed by Ellucian Action Line.  Base cause not yet identified

Resolution

Until a resolution is identified, coded, and applied by system staff, you can search for your advisees -

1. By student ID
2. By last name, first name
3. By email address
4. If steps 1-3 are not working
   1. Try a different Internet browser
   2. Clear Cache and cookies
   3. Disable pop-up blockers
      1. Turning off pop-up blocker in Internet Explorer
      2. Allow or Block Pop-Up - Google Chrome
   4. Turn off ad blockers
5. Confirm with Registrar's Office that Advisees have been assigned