Reactivating Duo on New iOS Phone or Device

Question

How do I activate Duo on a new iPhone?

I replaced my iPhone and I need to use Duo

I can't read my email because I got a new iPhone

I can't get to the online bookstore because I have a new iPhone

Products or Services Involved

  • iOS
  • Duo

Instructions

If you backed up Duo account on your old phone, follow the guide for Recovering Duo Protected Accounts for iOS

Note: The device must have been set up with a phone number as texting is required for this to work properly

Need More Help?

If you need further assistance please contact the Service Desk and provide the following information

  1. Email address
  2. Phone number associated with Duo

ITS Staff Only

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