Reactivating Duo on New iOS Phone or Device

Summary

How to reactivate Duo on new iOS phone or Devices.

Body

Question

How do I activate Duo on a new iPhone?

I replaced my iPhone and I need to use Duo

I can't read my email because I got a new iPhone

I can't get to the online bookstore because I have a new iPhone

Products or Services Involved

  • iOS
  • Duo

Instructions

If you backed up Duo account on your old phone, follow the guide for Recovering Duo Protected Accounts for iOS

Note: The device must have been set up with a phone number as texting is required for this to work properly

Need More Help?

If you need further assistance please contact the Service Desk and provide the following information

  1. Email address
  2. Phone number associated with Duo

ITS Staff Only

Follow Reactivating Duo Mobile Device

Details

Details

Article ID: 4378
Created
Fri 12/6/19 9:58 AM
Modified
Thu 8/27/26 5:59 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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