Cannot Log Into DegreeWorks

Issue/Question

I am unable to log into DegreeWorks

Error: There was an unexpected error (type=Internal Server Error, status=500)

Error: Access Denied  You do not have permission to access Dashboard

Error: The account needs to be added as an external user in the tenant first

Environment

Cause

Multiple Causes

Resolution

  1. Students Degree Works allows you to view your current academic program(s) and organizes the courses you have completed/registered into graduation categories 
  2. If you are a Faculty ADVISOR getting the Access Denied message, your supervisor will need to submit a DegreeWorks Advisor request or click the  Degree Works Access button on this page
  3. Ensure that you are using your USD credentials to log into Degree Works
    Note: If you have an old username with only the first initial and part or all of your last name, use that @usd.edu to log in
  4. Try Clearing Cache & Cookies
  5. If you continue to experience difficulties, please contact the Service Desk with the following information: 
    1. Name
    2. Reason for using DegreeWorks (advisor, etc.)
    3. Error received 

ITS STAFF ONLY

  1. Follow Assisting DegreeWorks Login Issues
Degreeworks Access Print Article

Related Services / Offerings (1)

Degree Works Advisor Access
If you are an advisor and do not have Degree Works access, your supervisor should complete this form to request access for you