Clearing Cache & Cookies and Force Resetting in Internet Browsers

How do I clear cache and cookies

I want to submit final grades for my 8-week course but I am unable to access the Final Grade link in the Faculty Main Menu in SNAP. 

I am unable to open D2L in Chrome. I get an error message.

I am unable to log into usd.myprintdesk.net

Error: Bad Request - Header Field Too Long
HTTP Error 400. A request header field is too long

Slido has not been loading for me when I attempt to create an account with Slido via Webex

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari

Steps to Clear Cache and Cookies in Windows

Google Chrome

1. Open Chrome
2. Press CTRL+SHIFT+DELETE keys at the same time
3. Select All time from the Time range list
   Note: If set to the last hour it will not resolve your issue
4. Select Cached images and files
5. Select Cookies and other site data
6. Click Clear data

Mozilla Firefox

1. Open Firefox
2. Press CTRL+SHIFT+DELETE keys at the same time
3. Select Everything from the When: dropdown menu
4. Cookies and site data
5. Temporary cached files and pages
6. Click OK

1. Open Firefox
2. At the top right, click the Menu  button
3. Select Settings
4. Click on Privacy & Security 
5. In the Cookies and Site Data section, click Clear Data
6. Select Cookies and Site Data
7. Click Clear

Microsoft Edge

1. Open Microsoft Edge
2. Press CTRL+SHIFT+DELETE keys at the same time
3. Select Cached data and files
4. Select Cookies and saved website data
5. Click Clear

Steps to Clear Cache and Cookies in Mac OS

Safari

1. Open Safari
2. Click on Safari next to the Apple logo 
3. Click Clear History...
4. Select all history
5. Click Clear History

Chrome

1. Open Chrome
2. Click More 
3. Click Delete Browsing Data
4. Choose a time range. To delete everything select All time
5. Check the boxes next to Cookies and other site data and Cached images and files
6. Click Delete data

Firefox

1. Open Firefox
2. Click Firefox next to the Apple logo 
3. Click Settings...
4. Click Privacy & Security
5. Under Cookies and Site Data click Clear Data...
6. Select Everything in the When: drop down menu
7. Check the boxes for:
   • History
   • Cookies and site data
   • Temporary cached files and pages
   • Site settings
8. Click Clear

Steps to Force Refresh 

1. Open the Internet Browser
2. Press the SHIFT key and click Reload button in your browser

If you need further assistance, please contact the Service Desk