Changing the Greeting on Main Line Auto Attendant or Voicemail as a Greeting Administrator

Issue/Question

We have a greeting for our mainline and it needs to be changed

Environment

• Voice over Internet Protocol (VoIP)
• Voicemail
• Greeting Administration

Resolution

1. Make sure you are listed as a Greeting Administrator for the line
   1. If you are not, have the department chair request permissions for you by contacting the Service Desk ​​​​​
2. Make sure you know your personal extension's voicemail pin
   1. If you need to reset your PIN Resetting Phone Voicemail PIN
3. From a VoIP phone dial the Greeting Administrator number
   1. USD Main Campus: 1002018
   2. CCSF: 1002016
4. You will hear Enter your ID followed by pound
   1. Enter your personal phone number followed by # (example: 658-9876-#)
5. You will hear Enter your PIN followed by pound
   1. Enter your personal voicemail PIN followed by pound (example: 12345-#)
6. You will hear Enter the extension of the call handler, followed by pound
   1. Enter the main line phone number followed by # (example: 658-6000-#)
7. You should now be able to change the greeting (Option 2 changes the Standard Greeting)