ITS Maintenance

Overview

Regular procedures must be performed on Information Technology (IT) systems to ensure they are properly maintained. Many of these maintenance procedures require interruption of services for the duration of the procedure.

Click ITS Alerts button to access active alerts

Systems include services such as

  • Software applications
  • Servers
  • Voice
  • Video and data communications
  • Local Area Networks (LAN)
  • Wireless networking
  • Internet

Campus locations include:

  • Vermillion Main campus
  • Sioux Falls - Med
  • Sioux Falls - Community College Sioux Falls
  • Sioux Falls - School for the Deaf
  • Rapid City - Med
  • Rapid City - Nursing
  • Yankton - Med

Information Technology Services (ITS) has established the following standardized maintenance windows for repairs, installations, upgrades, testing, patches, and other processes and procedures which may cause limited or no access to IT system resources. During the scheduled maintenance window, you may experience anything from slow response, limited access, or no connectivity; or you may experience no interruption whatsoever.

Standard Maintenance Windows
  • Wednesday: 6 AM - 7:30 AM
  • Saturdays: 8 AM - Noon
Exceptions to Standard Maintenance Times
  • Emergency and time-critical maintenance or repairs may be performed outside of the normal maintenance windows
  • If approved by ITS and in consultation with key functional personnel, the scope of work designated for one maintenance window may be performed or extended to other maintenance windows
  • ITS does not anticipate the need to use every maintenance window every week; however, it is important to set aside the time and encourage the campus community to plan accordingly
Maintenance Blackout Periods
  • Maintenance is restricted to Emergency Only during the following times:
    • Opening days of class level Registration for fall or spring semester
    • Opening day for summer Registration
    • Week before and 1st week of classes for fall and spring semester
    • Final Exam periods
Benefits

Notifications

  • Planned maintenance activities will be announced on the ITS Alerts web page
  • There may be occasions during an emergency or time-critical event where notification may be made after the maintenance procedure has been completed
  • Emergency and time-critical maintenance or repairs may be performed outside of the normal maintenance windows and performed with minimal or no prior notifications
  • Off-campus providers (such as RIS, SDBOR, Internet or telecommunications providers) may have different maintenance schedules which are outside the control of ITS
  • Localized outages, with agreement of local building administrators, may occur outside of the normal maintenance windows
Available To

Students, Faculty and Staff

Cost

There is no cost for this service

 
ITS Alerts

Related Articles (2)

How to subscribe to ITS alerts, Scheduled Maintenance, Outages and Announcements
How to view ITS Alert Board for finding up to date information about technology related issues at USD. These issues include server problems, virus alerts, and much, much more.

Details

Service ID: 141
Created
Fri 8/7/20 1:59 PM
Modified
Fri 8/7/20 1:59 PM