Issue/Question
Who is responsible for Laundry Machines
Environment
- Housing
- Auxiliary Services
- Facilities Management
- ITS
- Quality Appliance
- Kiosoft
Cause
The laundry machines are a shared responsibility; this article is to breakdown who does what
Resolution
Housing
- Labels machines
- Receives reports of issues or requests for refunds
- Vets the issues and escalates to other areas as needed
- If refund is needed they are assigned to the Laundry Refund group in Housing ticketing where ITS is notified to complete the refund
- Contacts areas listed below to get issues resolved
- Schedules vendors to troubleshoot machines
Auxiliary Services
Facilities Management
- Verifies machine is connected properly
- Connects the wiring is correct between the reader and machine
- Program price into machine and check with our test card to make sure what it charges
ITS
Kiosoft
- Assists in Troubleshooting issues with Readers
- Error messages
- Incorrect Programming
Quality Appliance