Paper Jamming in Printer or Scanner

Issue/Question

Device has paper jam

Continually jamming the paperwork 

Jammed printer

Page is jammed

Labels jammed in printer

Printer/scanner does not pick up paper

Environment

• Printer

Cause

Multiple causes

Resolution

1. Remove paper jam
2. Shut down printer
3. Unplug printer
   • Leave unplugged for 2-3 minutes
4. Plug in printer
5. Turn power on

If jamming continues, please contact the Service Desk with the following information

1. Device make & model
2. Building & room number
3. Contact phone number