Paper Jamming in Printer or Scanner

Summary

Printer has a paper jam

Body

Issue/Question

Device has paper jam

Continually jamming the paperwork 

Jammed printer

Page is jammed

Labels jammed in printer

Printer/scanner does not pick up paper

Environment

  • Printer

Cause

Multiple causes

Resolution

  1. Remove paper jam
  2. Shut down printer
  3. Unplug printer
    • Leave unplugged for 2-3 minutes
  4. Plug in printer
  5. Turn power on

If jamming continues, please contact the Service Desk with the following information

  1. Device make & model
  2. Building & room number
  3. Contact phone number

ITS STAFF ONLY

  1. See article Printer does not feed paper properly
 

Details

Details

Article ID: 737
Created
Tue 10/2/18 3:36 PM
Modified
Tue 8/29/23 10:50 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated