Problem Opening .pdf DocuSign Attachment

Issue/Question

I emailed a .pdf file and they cannot open the document 

Environment

  • Windows
  • .pdf file

Cause

Filename format is incorrect

Resolution

  1. Remove file extensions or special characters from filename

Please contact the Service Desk if you need additional assistance

Details

Article ID: 7286
Created
Mon 7/18/22 2:49 PM
Modified
Tue 4/18/23 4:15 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated