Problem Opening .pdf DocuSign Attachment

Summary

Resolving issues with a .pdf file that you are adding as an email attachment

Body

Issue/Question

I emailed a .pdf file and they cannot open the document 

Environment

  • Windows
  • .pdf file

Cause

Filename format is incorrect

Resolution

  1. Remove file extensions or special characters from filename

Please contact the Service Desk if you need additional assistance

Details

Details

Article ID: 7286
Created
Mon 7/18/22 3:49 PM
Modified
Tue 4/18/23 5:15 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated