Office Programs Not Responding

Issue/Question

Excel has been crashing and not responding

Excel files will not open

Word keeps crashing

Error: Microsoft Office cannot verify the license for this product. You should repair the Office program by using Control Panel.

Environment

  • Office 365
  • Excel

Resolution

  1. Restart the computer
  2. If problem still exists
    1. Uninstall current Office
    2. Install Office 365

Please contact the Service Desk if you need further assistance

 

Details

Article ID: 707
Created
Tue 10/2/18 7:46 AM
Modified
Mon 12/5/22 12:07 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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