Lost or Stolen Coyote Card, Deactivate or Activate your card

Issue/Question

What if I lose my Coyote Card?

What if I lose my device with my Coyote Card Mobile?

What if I suspect fraud on my Coyote Card?

Environment

• Coyote Card
• Coyote Card Mobile

Cause

Lost or stolen card, wristband, or Coyote Card Mobile device

Resolution

Note:  If card has been found it can be picked up from our office at I D Weeks Library Rm 104. We are open Monday-Friday 8-5 pm

1. Deactivate your Coyote Card or mobile card
   1. Update the eAccounts application OR eAccounts Web Version
      1. eAccounts Application
         1. Click settings gear in the upper right corner
         2. Select Card Management option
         3. Choose credential to deactivate 
         4. Toggle to Off
            Note:  You will receive a confirmation email,  Only the selected card will be deactivated,  All other credentials will remain active
      2. eAccounts web version
         1. Select Card Services
         2. Select Deactivate Card
         3. Select credential to deactivate
         4. Click on Deactivate Card
            Note:  You will receive a confirmation email, Only the selected card will be deactivated,  All other credentials will remain active
2. Request a replacement card, the cost for replacement cards is $20.00
   • Stop by the Coyote Card Office in I D Weeks Library room 104
   • Submit a replacement request online ID Request
3. If you identify any fraudulent activity contact the Coyote Card Office
   1. Purchases using
      1. Coyote Cash
      2. Flex
      3. Pharos
   2. Door Access
       

If the stolen or lost device is found, see Reactivating Coyote Card

Please contact the Coyote Card Office if you need further assistance.