Reporting Banner Internal SQL Error

Issue/Question

A processing screen in Banner is generating incorrect results (financial aid packaging/budgeting, for example) and I need help with the SQL rules that are being processed

Environment

• Banner

Cause

Possible SQL statement error, possible incorrect result fields defined

Resolution

1.  Please contact the Service Desk with the following information: 
   1. A description of the problem that will give technical staff a good place to start a discussion/exploration of the issue with you
   2. The name of the screen, and the option/rule on the screen that is producing the error
   3. Pertinent screen shots that may aid the discussion
   4. If you have the code generating the error, please include that in the ticket