Connecting Telepresence Robots to the Network

Issue/Question

We are trying to get the Telepresence robots to work, but we are having issues with connecting the robots to the university's network.

The user was trying to connect the robot with the WiFi and getting an error as "You have been quarantine, NAT Device detected

Environment

  • Telepresence robots
  • University Network

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Type of Robot being used
    2. Location 
    3. MAC Address

Details

Article ID: 5456
Created
Thu 8/27/20 11:12 AM
Modified
Fri 12/11/20 9:18 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated