USDFit Mobile App ID Error

Issue/Question

error when trying to log into My Membership

Error: Unable to find user matching id

Environment

  • USDFit mobile app

Cause

 

Resolution

  1. Try signing in with USD user ID only, rather than full email address
  2. Contact the Wellness Center staff for additional assistance signing into the phone app 

Please contact the Service Desk if you need further assistance

Details

Article ID: 5439
Created
Tue 8/25/20 3:22 PM
Modified
Wed 5/17/23 2:24 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated