Receiving This Site Can't be Reached Error Accessing Video in D2L - Media02

Issue/Question

When I click on the link for a media02.usd.edu video in my course, I get an error message.

Error: This site can’t be reached

          media02.usd.edu refused to connect.

Environment

  • Desire2Learn (D2L)
  • Media02 Streaming Server

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. The link you are attempting to Access
    2. The course the link is for
    3. Any troubleshooting steps you have taken so far 

ITS STAFF ONLY

  1. Follow Reset IIS

Details

Article ID: 5334
Created
Mon 7/27/20 8:51 AM
Modified
Wed 9/30/20 11:40 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated