Receiving This Site Can't be Reached Error Accessing Video in D2L - Media02

Issue/Question

When I click on the link for a media02.usd.edu video in my course, I get an error message.

Error: This site can’t be reached

          media02.usd.edu refused to connect.

Environment

• Desire2Learn (D2L)
• Media02 Streaming Server

Resolution

1.  Please contact the Service Desk with the following information: 
   1. The link you are attempting to Access
   2. The course the link is for
   3. Any troubleshooting steps you have taken so far