Opening Titanium in the Azure Windows App

Issue/Question

How do I start the Titanium application in Azure?

Environment

  • Azure
  • Windows Virtual Desktop (WVD)
  • Titanium Schedule

Resolution

Initial Windows App Install

  1. To download the 64-bit client from the Windows Store click: https://go.microsoft.com/fwlink/?linkid=2068602
  2. Click Download
  3. Run the downloaded installer
    1. This will open a Windows Store box to complete the install
  4. Click Open
  5. Follow prompts to sign in
    Note: Complete Multifactor Authentication if prompted
  6. Now go to step 4 under the Open Titanium with Windows App heading below

 

Open Titanium with Windows Remote Desktop Client App

Note: if this is your first time please see the Initial Windows App Install heading below

  1. Click 
  2. Type Windows App
    Note:     Right click Remote Desktop select pin to start or pin to taskbar
  3. Click Apps icon on left side
  4. Click Titanium icon
  5. Type your password and click OK
  6. Note: checking Remember me will prevent you from being prompted for a password here moving forward, this should not be used if you share a computer
  7. If you are stuck at Securing remote connection... click Show Details and OK when prompted by the USD log on policy
    Note: this may not happen every time
  8. Type your USD email address or Pick an account - Click your USD email address
  9. Authenticate with your USD account password
    Note: if you're prompted for Duo MFA check Remember me for 30 days to avoid continued prompting
    Note: if presented with the Permissions requested screen from Titanium Software, Inc click Accept
  10. Double click the Titanium icon
  11. Select the appropriate Titanium Department
    1. Psychological Services Center
    2. CSPSC- Counseling and School Psychological Services
    3. Student Counseling Center- Cook House
  12. Type your Titanium Credentials and click OK

 

Open Titanium with Windows Virtual Desktop Web Client

Note: These instructions work for Windows and macOS

  1. Navigate to the Windows App (formerly Remote Desktop)
  2. If you are not already authenticated, sign in with your USD Email address and password
    Note: select Work or School Account and sign into ADFS
  3. Click Titanium
  4. Click Allow when asked to Access local resources
    Note: check Don't ask me this again if you don't want to be prompted for this every time
  5. Enter your USD Email Address and password again to launch the app
  6. Click Show Details and click OK
  7. Click your email address and enter your USD Credentials
    Note: you may be asked to enter a Duo multi-factor auth
  8. The app should launch and prompt you for Titanium local credentials
    Note: these credentials are internal to the Titanium app
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