Problems Logging into Webmail and my.usd.edu

Issue/Question

I can't log into webmail and my.usd.edu

Environment

• USD Account
• ADFS
• Desire2Learn (D2L)
• MyU Portal (my.usd.edu)
• Webmail (mail.usd.edu)

Cause

Your account may be locked due to too many attempts to log in with an incorrect password.

Resolution

1. Wait 20 minutes without attempting to sign in
   Note: If your account is set up on any devices, like a phone, please turn that device off for the 20 minutes
2. Attempt to sign in again
3. Please contact the Service Desk with the following information if you are still unable to sign in: 
   1. Name
   2. Phone number
   3. Site you are trying to log into