Problems Logging into Webmail and my.usd.edu

Issue/Question

I can't log into webmail and my.usd.edu but I can get into remote.usd.edu

Environment

  • USD Account
  • ADFS
  • Desire2Learn (D2L)
  • MyU Portal (my.usd.edu)
  • Webmail (mail.usd.edu)

Resolution

Note: If you can log into remote.usd.edu, but not your USD portal or email, your account may be locked due to too many attempts to log in with an incorrect password.

  1. Wait 20 minutes without attempting to sign in
    Note: If your account is set up on any devices, like a phone, please turn that device off for the 15 minutes
  2. Attempt to sign in again
  3. Please contact the Service Desk with the following information if you are still unable to sign in: 
    1. Name
    2. Phone number
    3. Site you are trying to log into

ITS STAFF ONLY

  1. Follow Unlocking an ADFS Account

Details

Article ID: 5072
Created
Fri 5/8/20 2:26 PM
Modified
Mon 3/15/21 9:58 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated