Error Loading to my.usd.edu Portal

Issue/Question

Unable to login to the portal

Cannot get in

USD Portal not working

USD Portal is not loading

myUSD Portal reloads to the sign in page after entering credentials

We are sorry the portal encountered an internal error and was unable to complete your request.  Please try again later.  If this problem persists, please submit a ticket.

This site can't be reached

Error: Err_Timed_out

Environment

• MyUSD Portal

Resolution

1. Try in a different Internet Browser
   1. Internet Explorer
   2. Mozilla Firefox
   3. Google Chrome
   4. Safari
   5. Microsoft Edge
2. Force Reset, Clear Cache and Cookies
3. If you were able to see the portal's welcome page and click the login button
   1. Were you redirected back to the welcome page after login? 
      1. Please contact the Service Desk to troubleshoot your login issue
   2. Were you taken to a white page with Message Ticket 'ST-155267-vgdAQGudxKGNPrRCPqme-usd-cas3.usd.edu' not recognized
      1. You used a bookmark to access the portal, please update it to https://my.usd.edu/​​​​​​​​​​

Please contact the Service Desk if you need further assistance