Unable to Log Into USD Email

Issue/Question

I am unable to log into my USD Email Account

My account was recently compromised and I am unable to access my Email for more than 30 minutes 

Error: Invalid Username or Password 

Environment

  • USD Email
  • Mail.usd.edu

Cause

  • Account was compromised and locked out
  • Username or password not known

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Name
    2. Contact Number
    3. Error you are receiving 
    4. Troubleshooting steps you have taken

Details

Article ID: 4119
Created
Thu 10/10/19 10:51 AM
Modified
Wed 12/2/20 12:21 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated