Unable to Log into Email

Summary

What to do if you are unable to log into USD email and are receiving an invalid username or password error.

Body

Issue/Question

When I attempt to enter my username and password the page refreshes and no error messages appears

Unable to access outlook e-mail error: User has no mailbox and no license assigned

Environment

  • Office 365
  • WebMail

Resolution

  1.  Please clear your cache and cookies
  2. Try another browser such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Apple Safari
  3. Please contact the Service Desk with the following information: 
    1. What Browser you are using
    2. A Screenshot of the error message
    3. Contact Number
    4. Error you are receiving 
    5. Troubleshooting steps you have taken

ITS STAFF ONLY

  1. Follow Verify if account is disabled and why
  2. Follow Assigning Missing Microsoft Office License
  3. Resolving Email Error Does Not Have a Mailbox
  4. Follow How to Unlock an Active Directory Account

Details

Details

Article ID: 2823
Created
Wed 4/24/19 7:06 AM
Modified
Thu 8/8/24 8:57 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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