Requesting Link in Email be Classified as Safe

Issue/Question

Please reclassify the link in the attached email as “safe”.

Email links are legitimate, from a known source, and need to be re-classed so that they are usable

Environment

  • Outlook
  • Safe Links

Cause

Safe Links rewrites links in email following the pattern https://...safelinks.protection.outlook.com...

Resolution

  1. Safe Links rarely blocks access to legitimate web sites
  2. It is not necessary to classify a link in order for it to be usable
  3. If the URL is difficult to read try hovering over the re-written link to see Original URL
    Note
    This hover feature works best in the latest version of Office 365
  4. If a legitimate web site is blocked, please contact the Service Desk with the following information:
    1. Email message containing a blocked URL
    2. URL of the legitimate web site
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Details

Article ID: 4074
Created
Wed 10/2/19 3:14 PM
Modified
Fri 4/24/20 3:07 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles (1)

Safe Links is a security feature that proactively protects the University from malicious links in email messages and Office documents

Related Services / Offerings (1)

Microsoft Advanced Threat Protection (ATP) Safe Links is a product USD purchased to protect the University from phishing, ransomware, and other malicious activity embedded in email and documents.