Requesting Link in Email be Classified as Safe

Issue/Question

Please reclassify the link in the attached email as “safe”.

Email links are legitimate, from a known source, and need to be re-classed so that they are usable

Environment

• Outlook
• Safe Links

Cause

Safe Links rewrites links in email following the pattern https://...safelinks.protection.outlook.com...

Resolution

1. Safe Links rarely blocks access to legitimate web sites
2. It is not necessary to classify a link in order for it to be usable
3. If the URL is difficult to read try hovering over the re-written link to see Original URL
   Note: This hover feature works best in the latest version of Office 365
4. If a legitimate web site is blocked, please contact the Service Desk with the following information:
   1. Email message containing a blocked URL
   2. URL of the legitimate web site