Issue/Question
Student getting error when trying to access email
Error: We could not find a mailbox for this recipient, either they do not have a mailbox or they don't have a license assigned
Error: The following message was undeliverable.The reason for the problem: 5.3.0 - Other mail system problem
Error: The user account... does not exist in the... directory. To sign into this application, the account must be added to the directory.
Receiving error when going to email from my.usd.edu
Error: mailbox has not been found
Environment
Cause
Incorrect Microsoft License is assigned
Resolution
- Please contact the Service Desk with the following information:
- Full error message
- USD Username and Email