Troubleshooting Scanner Issues in XTender

Issue/Question

We continue to get the message “fail to lock the document with DOCid”

XTender locks up when scanning into it

Environment

• Banner
• XTender

Cause

Improper link used for Xtender

Resolution

1. Sign into SDBOR Portal (SNAP)
2. Click FINANCE on the left side of the page
   Note: you can use the  HR link, if you have that, instead
3. Click Imaging Tools (Web Xtender)
4. Sign in using your USD login credentials