EndNote Not Syncronizing Online Library After New Install


  • After newly installing EndNote the program cannot sycronize the customers online EndNote library
  • My endnote does not link after installing Endnote
  • Need Help with Endnote


  • EndNote X9
  • EndNote 20
  • EndNote for Mac
  • EndNote for Windows


  • The .enl file cannot be found - not created yet
  • EndNote X9 not working after upgrade\install
  • EndNote prompts me for user name and password


Previously used EndNote locally and do not need an online account:

  1. Open MS Office
    Note: must have EndNote app installed
  2. Click Endnote tab
  3. Click Preferences
  4. Click Application 
  5. Choose Endnote
    Note: Other option is Endnote online

For online Endnote account creation:

  1. Go to Endnote
  2. Sign in or Sign up to EndNote
    Note: Use USD credential to sign up
  3. Open EndNote
    Type username and password if prompted
  4. Click File
  5. Click New
  6. Name the library and click Save
  7. Click Tools
  8. Click Sync


Article ID: 3042
Thu 5/16/19 10:50 AM
Wed 9/14/22 11:42 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance

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