EndNote Not Syncronizing Online Library After New Install

Issue/Question

• After newly installing EndNote the program cannot sycronize the customers online EndNote library
• My endnote does not link after installing Endnote
• Need Help with Endnote

Environment

• EndNote X9
• EndNote 20
• EndNote for Mac
• EndNote for Windows

Cause

• The .enl file cannot be found - not created yet
• EndNote X9 not working after upgrade\install
• EndNote prompts me for user name and password

Resolution

Previously used EndNote locally and do not need an online account:

1. Open MS Office
   Note: must have EndNote app installed
2. Click Endnote tab
3. Click Preferences
4. Click Application 
5. Choose Endnote
   Note: Other option is Endnote online

For online Endnote account creation:

1. Go to Endnote
2. Sign in or Sign up to EndNote
   Note: Use USD credential to sign up
3. Open EndNote
   Note: Type username and password if prompted
4. Click File
5. Click New
6. Name the library and click Save
7. Click Tools
8. Click Sync