Issue/Question
Document did not properly submit to TurnItIn
Error: An originality report could not be generated. Error communicating with Turnitin. Try to resubmit the file. If the issue persists, contact your administrator.
Environment
Cause
Outage with TurnItIn
Resolution
Resubmit document to TurnItIn
- Log into D2L
- Click desired course
- Click Assessments
- Click Dropbox
- Click desired assignment
- Click to resubmit to TurnItIn
- Refresh page to show results
Note: If results show 100% (or near) use this Similarity Report Exclusion article from TurnItIn to filter comparison documents