Document Not Submitting to TurnItIn in D2L

Tags D2L Turnitin

Issue/Question

Document did not properly submit to TurnItIn

Error: An originality report could not be generated. Error communicating with Turnitin. Try to resubmit the file. If the issue persists, contact your administrator.

Environment

  • D2L
  • TurnItIn

Cause

Outage with TurnItIn

Resolution

Resubmit document to TurnItIn

  1. Log into D2L
  2. Click desired course
  3. Click Assessments
  4. Click Dropbox
  5. Click desired assignment
  6. Click  to resubmit to TurnItIn
  7. Refresh page to show results

Note: If results show 100% (or near) use this Similarity Report Exclusion article from TurnItIn to filter comparison documents

Details

Article ID: 2889
Created
Mon 4/29/19 2:50 PM
Modified
Mon 4/27/20 10:22 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated