Cannot Send Emails Through DocuSign

Issue/Question

I cannot send an email through DocuSign

I am unable to use docusign to send documents to sign

Error: Documents you sent for electronic signature could not be delivered to this email address:

Error: stmp; 550 Sender email address rejected

Environment

  • DocuSign

Cause

Bad email address for the recipient

Multiple Causes

Resolution

  1.  Please contact the Service Desk with the following information: 
    • Steps you are trying to complete 
    • Screenshot of problem
    • Full error message if one is received