Cannot Send Emails Through DocuSign

Issue/Question

I cannot send an email through DocuSign

Error: Documents you sent for electronic signature could not be delivered to this email address:

Error: stmp; 550 Sender email address rejected

Environment

  • DocuSign

Cause

Bad email address for the recipient

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Steps you are trying to complete 
    2. Full error message if one is received

Details

Article ID: 2618
Created
Mon 4/1/19 8:04 AM
Modified
Wed 10/5/22 12:02 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated