Printer/Copier is Not Printing on Paper Clearly

Issue/Question

  • Printer is not printing on paper clearly
  • Grey shadow on printed pages
  • We are getting streaks on copies from our color copier
  • The printer wants to print an alignment sheet
  • After replacing the black ink cartridge, the printer is still not working
  • Printer prints extra pages

Environment

  • Printer
  • Copier

Cause

  • Fuser may be bad
  • Print driver needs updated
  • Paper pick up roller may be dirty
  • Toner cartridge needs to be replaced

Resolution

  1. Replace the toner and print a few pages
  2. If the issue persists, please contact the Service Desk with the following information:
    • The name of the people affected 
    • Location of the issue (Building and room number)
    • Asset number found on the NI label

ITS STAFF ONLY

  1. Troubleshooting Printers
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