Cannot Log Into Virtual Machine (VM)

Issue/Question

Cannot log on to BADM 723 VM desktop

Error: The assigned desktop source for this desktop is not currently available. Please try connecting to this desktop again later, or contact your system administrator.

Environment

• BADM 723
• BADM 523
• BADM 323
• BADM_Foundations
• Horizon View
• SQL Server

Cause

VM desktop not responding

Resolution

Reset your VM desktop

1. A US based IP address is required for access
2. Open Horizon Client on your computer
3. Right-click your VM desktop (ex: BADM 723 or BADM Foundations)
4. Select Restart Computer first
5. If that doesn't work, follow steps 1 and 2 again and select Reset Computer

Please contact the Service Desk if you need further assistance