SSOM One45 Login Issue Resolution Procedures

Issue/Question

SSOM Faculty or student is having problems logging into One45

Environment

• One45

Cause

Multiple possible causes

Resolution

One45 Sign-in Issue

There are 2 possible failure points when logging into One45:

1. Incorrect USD username and/or password being used
2. One45 account information incorrect at One45

 Incorrect username and/or password being used – test USD login credentials

1. Try to login to Coyote OneStop, to verify your correct USD username and/or password
2. If unable to login to OneStop, reset your USD password at Rapid Identity , using an alternative email address since you will not be able to access your USD email
3. After the password has been reset, try logging into Coyote OneStop again
4. If still not able to login, contact the USD Service Desk for assistance signing into your account
5. If logging into Coyote OneStop works, try signing into One45 (https://usd.one45.com/) again
6. If still unable to sign-in to One45, contact Dr. Rebecca Lustfield, Rebecca.Lustfield@usd.edu, and let Dr. Lustfield know you can sign into your USD account but not your One45 account.