Problems Updating macOS

Issue/Question

Error: Authentication is disabled.

Error:  Failed to Authenticate

I can't install, updates or software my Mac

I changed my password recently

Environment

  • macOS

Cause

Multiple Causes including but not limited to Password Changed Desync (Most Common) and Secure Token Desynchronization

 

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Computer name (NI#)
    2. Error message received
    3. Time available for assistance from ITS
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