Problems Updating macOS

Summary

How to disable and re-enable securetoken to fix issues with installing updates on MacOS.

Body

Issue/Question

Error: Authentication is disabled.

Error:  Failed to Authenticate

I can't install, updates or software my Mac

I changed my password recently

Environment

  • macOS

Cause

Multiple Causes including but not limited to Password Changed Desync (Most Common) and Secure Token Desynchronization

 

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Computer name (NI#)
    2. Error message received
    3. Time available for assistance from ITS

ITS STAFF ONLY

  1. Follow Disable and Re-Enable Secure Token in macOS

Details

Details

Article ID: 9314
Created
Thu 9/26/24 9:44 AM
Modified
Thu 10/22/26 1:10 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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